I originally contacted Leone Plumbing to address a sink faucet problem we were having at our new home, plus several other items. Jamison arrived on time and he was polite, professional and did an excellent job fixing all the items. I can’t say how much I appreciate his work ethic and that he respected our home as if it were his own. So much so that we went immediately back to Leone when we decided to replace our existing toilets. Andy was incredibly helpful and knowledgeable, and I greatly appreciate his patience in working me through several options until we decided on how to proceed. In working with different service providers over the years, I'd highly recommend Leone Plumbing to take care of your plumbing needs, they are honest, professional, knowledgeable, very helpful and do excellent work!
It's really too bad that today this business lost us as customers. Terry, the master plumber is excellent. However, interactions with the owner have been very unprofessional. We have not just experienced this once. We understand that a lot of people are busy and short staffed. However, this does not give you the right to not contact us to let us know that you are NOT sending someone out to look at a leak coming through the ceiling, when we were told someone would be out today. And then on top of it, be rude and unprofessional about it. We are busy too and don't appreciate when an owner is condescending and gives us a hard time about the fact that no one showed up. Take some accountability. And maybe take some time to truly reflect on how you want to communicate with customers before you lose more.
Never used them before and had a great experience replacing a water heater. Old unit started leaking, so I called a few places late in the evening, got one service that answered right away but wasn't sure if they could get someone in the next two days (to be fair the were going to try and would have let me know). Andy got back to me before 8AM the next day and said he could get someone out to me within the hour. His price was good enough - not the lowest but certainly not the highest - that I didn't mind upgrading from a 40 to a 50 gallon tank (big family, lots of showers and laundry). Jamison arrived on time, was extremely polite, answered all my questions, and was very conscientious. My vent pipe didn't meet code anymore - had to go from 3" to 4" - so he walked me through what was needed to replace it and made sure I was comfortable. It was very important to him that I knew the what and why behind the work. He busted hump to get everything done quickly and even with the added work I had a working water heater shortly after lunch. Would use them again in a heartbeat.